Frequently Asked Questions

How do I start services at Sun Leaf?

Complete the Contact Us form on our website’s home page. You can also reach out via email or phone with your contact information. After that, a therapist will reach out to you directly to schedule a 15 minute phone consultation at no charge to determine your counseling needs. All inquiries are responded to within 48 hours, excluding weekends and holidays.

How frequently should I attend sessions?

Session frequency is something you will discuss with your counselor during the intake process because frequency of session varies depending on needs and desired outcomes. However, most clients start with weekly sessions, and then may adjust the frequency to every other week or monthly as progress is made.

What is play therapy and how does it work?

Play therapy is a developmentally appropriate counseling approach that creates a safe environment to allow children ages 3-9 to process and resolve difficult emotions, in addition to development of healthy coping and problem solving skills. Each toy in the playroom is chosen for a therapeutic purpose. The toys can be thought of as a child’s words and their play is the language they speak. To find out more about play therapy, visit www.a4pt.org.

As a parent or guardian, how can I expect to be involved in my child’s counseling at Sun Leaf?

Parent/Guardian consultations are an important part of the therapy process for children and teens. The counselors at Sun Leaf Counseling aim to meet with parents and guardians every 3-5 sessions. Your child's counselor will keep you informed through regular feedback to help you support your child at home and school. Active involvement in your child's emotional growth is key to their progress. It’s also important to be as open-minded as possible to implementing new tools and changes in parenting techniques at home as feedback is shared. Remember, counseling is a process, not a quick fix, with each step contributing to long-term growth. The goal is for you to be a supportive ally, offering encouragement and understanding as your child navigates their challenges.

How is progress measured in therapy at Sun Leaf Counseling?

Your counselor will work collaboratively with you to determine goals that will guide your treatment and determine how your progress will be measured over time. Typically, progress is measured through ongoing dialogue and informal assessments at regular intervals determined based on your individual needs and session frequency. Some clients see significant improvements in a few months, while others benefit from longer-term support.

Can I choose between in-person and online sessions?

Absolutely! We offer both in-person and Telehealth therapy sessions to meet the different needs and preferences of our clients. You can choose which modality works best for you during the intake and scheduling process.

Does Sun Leaf Counseling accept insurance?

We are private pay at Sun Leaf Counseling. Although we do not directly accept insurance, we do provide invoices and/or superbills upon request so that you can contact your insurance company directly to determine your “out of network” benefits. Additionally, we accept Health Savings Accounts (HSA) cards when processing payments.

What happens if I miss a session?

You can simply reach out and let your counselor know of the cancellation and need to reschedule your appointment. We understand emergencies happen and do our best to accommodate unexpected circumstances and illnesses.

What are the cancellation and rescheduling policies at Sun Leaf Counseling?

If you need to cancel or reschedule a session, we ask that you notify your counselor at least 48 hours in advance. This allows us to offer the time slot to another client. If less than 24 hours’ notice, you will be responsible for a cancellation fee of $50. If the notification is less than 2 hours, then you will be responsible for the entire session fee.